Last Updated: 23.08.2026

1. Introduction

Pennine Services ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at www.pennineservices.com or interact with our services.

We process personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Pennine Services
Website: https://www.pennineservices.com
Email: info@pennineroofing.com
Address: 99 Charles Street, Nelson, BB9 8SW

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

3. Information We Collect

We may collect and process the following information:

Information You Provide Directly

• Name
• Email address
• Telephone number
• Company name
• Postal address
• Information submitted through contact forms
• Any correspondence you send to us

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Referring website
• Pages visited
• Date and time of visits
• Website usage data collected through cookies and analytics technologies

4. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and requests
• Provide our services
• Manage customer relationships
• Improve our website and services
• Send service-related communications
• Comply with legal obligations
• Detect and prevent fraud or security threats
• Send marketing communications where permitted by law

5. Legal Basis for Processing

We process personal data under one or more of the following legal grounds:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Our legitimate business interests, provided these do not override your rights and freedoms

6. Marketing Communications

If you provide your contact details, we may occasionally send information about our services that may be of interest to you.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly

7. Cookies

Our website may use cookies and similar technologies to improve functionality and user experience.

Cookies may be used to:

• Remember preferences
• Analyse website traffic
• Improve website performance
• Support security features

You can manage cookie preferences through your browser settings. For more information, please see our Cookie Policy.

8. Sharing Your Information

We do not sell your personal information.

We may share your information with:

• Service providers and business partners who support our operations
• IT and website hosting providers
• Professional advisers
• Government authorities where required by law

Any third parties processing personal data on our behalf are required to do so securely and only for authorised purposes.

9. International Data Transfers

Where personal information is transferred outside the United Kingdom, we will take appropriate safeguards to ensure your information remains protected in accordance with applicable data protection laws.

10. Data Security

We take reasonable technical and organisational measures to protect personal information from:

• Unauthorised access
• Disclosure
• Alteration
• Loss or destruction

However, no method of internet transmission or electronic storage can be guaranteed as completely secure.

11. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purposes outlined in this Privacy Policy
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When information is no longer required, it will be securely deleted or anonymised.

12. Your Rights

Under UK data protection law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Request transfer of your data
• Withdraw consent where processing relies on consent

To exercise any of these rights, please contact us using the details provided above.

13. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any sites they visit.

14. Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children.

15. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we can attempt to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office (ICO)
Website: https://www.ico.org.uk
Helpline: 0303 123 1113

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified to users by other means.

17. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

Pennine Services
Website: https://www.pennineservices.com
Email: info@pennineroofing.com
Address: 99 Charles Street, Nelson, BB9 8SW